Once you submit your order, it cannot be modified to add or remove additional items.

But don’t worry — if you forgot something, just submit a second order and we'll do our best to ship them at the same time.

Orders move to procurement immediately after purchase, so there’s only a short window for changes. If you need to update your shipping address, email us ASAP at support@dialedoutdoor.com, and we’ll do our best to help.

Yes. Since this is a pre-order, shipping details can usually be updated prior to fulfillment. Just email us at support@dialedoutdoor.com, and we’ll be happy to help.

We get it—plans change, even the best-laid adventures. If you need to cancel an order and request a refund, our team is here to help make the process simple and stress-free.

How to Contact Our Support Team

• Email us at support@dialedoutdoor.com
  
• Include your order number and a brief note letting us know you’d like to cancel and request a refund

What Happens Next

• We’ll review your order status and confirm whether it’s eligible for cancellation
  
• If the order hasn’t shipped yet, we’ll cancel it and send you a confirmation email
  
• Refunds are issued to the original payment method and typically process within a few business days

Each pre-order includes an estimated delivery window listed on the product page. We’ll share regular updates as production progresses, and you’ll receive a shipping confirmation with tracking details as soon as your item ships.

Yes. Pre-orders are charged at checkout. This allows us to secure materials, schedule production, and deliver your kitchen as efficiently as possible.

Pre-orders for the Dialed Camp Kitchen are subject to the following cancellation terms:

• Pre-orders may be canceled for a full refund until production begins.
  
• Once production begins, pre-orders become non-refundable, as materials and manufacturing resources have been committed.
  
• Customers will be notified by email prior to the start of production and before the refund cutoff takes effect.
  

These policies allow us to accurately plan production, maintain quality, and deliver on schedule.

Yes. Since this is a pre-order, shipping details can usually be updated prior to fulfillment. Just email our support team before your order ships and we’ll take care of it.

In-stock items will ship shortly after your order is placed. Pre-order items, including the Camp Kitchen, will ship separately once they arrive at our U.S. warehouse.

The Dialed Camp Kitchen is a complex, high-quality system with long lead times. Pre-orders allow us to build thoughtfully, avoid excess inventory, and focus on quality, durability, and long-term support rather than mass production.

We plan production in limited runs. While future runs are possible, availability is not guaranteed. Pre-ordering is the best way to secure a kitchen from the 2026 production.

We’ll send regular email updates as your order moves through production and fulfillment. You can also reach out to our support team anytime if you have questions.

Yes. All Kickstarter orders are fulfilled before or alongside any future pre-orders. Kickstarter production and fulfillment are allocated first.

Yes. Within Kickstarter fulfillment, orders ship in the order they were placed. This means early VIP backers are expected to ship first, followed by other Kickstarter backers, before any future pre-orders.

No. Pre-orders are planned only after allocating inventory for Kickstarter backers and do not affect Kickstarter fulfillment order.

Yes. Kickstarter backers received our lowest launch pricing as a thank-you for supporting Dialed early.

After the Kickstarter campaign, we opened a limited number of additional units to support a small post-campaign production run while maintaining our commitments to backers. This allows us to build accurately without overproducing or cutting corners.

Kickstarter pledges are made through Kickstarter and follow their platform rules. Pre-orders placed through our website are standard store orders and follow our published cancellation and refund policies. Kickstarter backers received early access and the lowest launch pricing as part of the campaign.

Yes we offer a 10% discount on products. Please provide a government-issued ID or basic documents that prove status, such as military service records to our support team at support@dialedoutdoor.com.

Thanks so much for your support and service!

If you purchase a full-price item from Dialed and and we lower the price within 14 days of your purchase, we’re happy to refund the difference, as long as the item is still in-stock or the drop batch has availability.

Sale items and refurbished deals are excluded from price adjustments.

Just reach out to our Support team, and we’ll get you taken care of.

In-stock items will ship shortly after your order is placed. Any pre-order items will ship separately once they arrive at our U.S. warehouse. Estimated delivery timelines are listed on each individual product page.

• Once your order is placed, you’ll receive an email containing your order confirmation number. Please keep this number for reference, as it’s used to track your order and handle any returns if needed.
• As soon as your order ships, you will receive a shipping confirmation email. This includes a tracking number and a link to monitor your shipment. 
  
  If you have any questions give us a shout, we're happy to help!

If your order arrives damaged or defective, please contact us within 14 days of delivery and we’ll make it right.

At Dialed, we build gear we stand behind—and we want you to feel confident in your purchase. If something isn’t quite right, you may return eligible items within 30 days of delivery, provided they’re unused, and in resellable condition.

How to Start a Return

• Email us at support@dialedoutdoor.com
  
• Include your order number and a brief note describing the return or exchange you’d like to make

Return Shipping Costs

• Customers are responsible for return shipping

What Can Be Returned

• Items returned within 30 days of delivery
  
• Gear in unused, resellable condition (original packaging and tags included)

Non-Refundable Items

• Gift cards
  
• Final sale items
  
• Used or damaged gear
  
• Original shipping charges

Damaged or Defective Items

If your gear arrives damaged or defective, please contact us within 14 days of delivery and we’ll make it right.

Refunds

• Issued to your original payment method

If you have any questions, don’t hesitate to reach out—we’re always happy to help at support@dialedoutdoor.com.

Return processing typically takes 5–7 business days after your package is delivered to our warehouse. During peak periods (holidays, sales, or special events), processing times may be slightly longer.

Once your return is processed, refunds to your original payment method may take an additional 3–10 business days to appear, depending on your bank.

If you have any questions about your refund, feel free to reach out to our support team—we’re happy to help.

Return Shipping Costs

• Customers are responsible for return shipping

What Can Be Returned

• Items returned within 30 days of delivery
  
• Gear in unused, resellable condition (original packaging and tags included)

Non-Refundable Items

• Gift cards
  
• Final sale items
  
• Used or damaged gear
  
• Original shipping charges

Damaged or Defective Items

If your gear arrives damaged or defective, please contact us within 14 days of delivery and we’ll make it right.

Refunds

• Issued to your original payment method

If you have any questions, don’t hesitate to reach out—we’re always happy to help at support@dialedoutdoor.com.